uniCenta - Unified Communication Integration with mobile SIP for Hospitality Lesiure and Retailers with 3CX

Project update 24 May:
alpha phase completed
moving to beta

Work In Progress...

So what is this all about?

Mobility. Accessibility. Practicability.

Mobile external/off-site application enabled workforces are common and Parcel delivery companies are a prime example of this. Yet, in our experience, very little attention is given over to solving operational effectiveness of internally mobile staff. Some time ago during a leisure project our client asked us if we could find a way to help reduce the distance serving staff had to walk from table-to-kitchen with their orders. We introduced handheld ordering, but we couldn't help noticing that many other staff were constantly on the move, often away from their desk, accessible only via their mobile phone and always had to get back to their PC to action emails, complete tasks and the like... mmmm... something wrong here we thought and one day we're going to fix this.

What are we going to do with 3CX?

PDA's have evolved/devolved (depends on your point-of-view) into tablets; slates; palm-held & etc., and some now are durable, cost-effective to own and ideally suited to the day-to-day bashing they're going to get. Time to do what we thought about those few years ago; imagine something like the ruggedized (IP54) Partner Tech OT-100 (above) capable of simultaneously running an On Device App'(ODA) such as uniCenta moPAD; making and receiving phone calls via 3CX; handling email from an Exchange Mail Server at the same time as Order taking in your restaurant or fixing a booking for a Member simply by swiping their Membership Card.

Project Goals

Successful integration of Windows Mobile enabled devices i.e: Phones/PDA's with our client's communication applications.

Increase staff operational effectiveness by combining Line of Business applications and communications needs into a compact device capable of withstanding day-to-day handling.