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Case Study - Yotel

Problem

50 sheets of concepts.  Ambitious.  Limited budget.  And less than 12 months to do it!

Reaction

Blimey!

This time the big question was; "Could we do it?" Yep. "Yes"

Solution

We were involved with everything highlighted in blue

This is it...:

The Yotel website has a bespoke, real-time online Booking Engine...
incorporating a PCI compliant Remote Payment provider...
across a High-speed Secure MPLS Network...
inter-connected to uniquely designed Check In/Out Kiosks...
which connect directly to the PMS...
and integrated Access Control system via the Check In/Out Kiosks...
that automatically produce the Guest Room Cards...
so the Guests can access their cabins where they can enjoy the IP-TV...
and choose between terrestrial programmes...
and satellite broadcasts...
as well as catch a movie with Video On Demand and listen to digital quality Radio...
or surf the Internet right there on the IP-TV in the cabin...
or connect to the Secure Wi-fi with their laptop...
and, amazingly, self-Order food and drink which room-service delivers right away...
or choose to Book it for later - even breakfast...
and self-Order a range of other product such as an over-night travellers kit...
all through the on-TV Point of Sale system seamlessly integrated with the IP-TV, which of course...
that immediately updates the integrated PMS keeping the Guest folio bang up-to-date...
so when settlement is made, via the Remote Payment provider, in the PMS then they can...
exit through the Access Control led glass security doors and...
when staff need to let HO know they've had a great day they call using the VoIP phone system...
which is directly connected to the High-speed Secure MPLS VPN...
that connects all Yotel's locations...

Nett result:
A highly integrated, successful and efficient system to meet Yotel's objectives.  Delivered on-time and in-budget for Yotel's first outlet opening at London Gatwick Airport June 2007 - www.yotel.com

  • Delivered within tight budget and time constraints
  • Best-practice methods injected into project
  • By-pass of usual legacy, inflexible and expensive hospitality technologies
  • Viable proven model established for future deliveries into London Heathrow and Amsterdam Schipol Airports

New Site

 

Key Points

Start-up. Only 50 sheets of ideas handed to us!

Systems to have same integrity as other Yo! brands

  Diverse technologies engineered and integrated to fit Yotel's business ethos

  Developer/Supplier team management